FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Find answers to common questions about shipping, returns, and exchanges.
How long does shipping take?
Delivery usually takes 7–15 business days depending on your location.
Do you offer free shipping?
Yes — we offer free shipping on all orders.
Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking number via email.
What if my order arrives damaged or incorrect?
Contact us within 7 days of delivery with photos, and we’ll make it right with a replacement or refund.
Can I return my order?
Yes, we accept returns within 30 days of delivery, as long as the item is unused and in original condition.
Orders
Below are some common questions about orders
Can I cancel or change my order?
If your order hasn’t been processed yet, we can update or cancel it. Contact us as soon as possible.
I entered the wrong shipping address — what should I do?
Please contact us immediately. Once the order is shipped, we can’t guarantee changes.
When will my order be processed?
Orders are processed within 1–3 business days.
Do you ship internationally?
Yes — we ship worldwide.
Products
Below are some common questions about our products
Do the lights look like in the photos?
Yes — we use real product visuals. Lighting may vary slightly depending on your environment.
Are the lights easy to set up?
Yes — most products are plug-and-play or require minimal setup.
Are the lights safe to use?
Absolutely. All products use energy-efficient, eye-safe LED lighting.
Can I control the brightness or colors?
Yes — many of our lights offer adjustable brightness and multiple color modes. You can check specific details on our product pages.