Refund policy
Last updated: April 28, 2026
Returns
We accept returns within 30 days of delivery.
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it
- Be in its original packaging
- Include all accessories and components
We reserve the right to refuse returns that do not meet these conditions.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include:
- Your order number
- A description of the issue
- Photos or videos showing the problem
We will review your case and offer a replacement or refund where appropriate.
Non-Returnable Items
We do not accept returns for:
- Items damaged due to misuse
- Items returned without original packaging
- Final sale or clearance items (if applicable)
Return Shipping
Customers are responsible for return shipping costs unless:
- The item is defective
- The wrong item was received
We recommend using a trackable shipping service, as we are not responsible for lost returns.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
- Refunds will be issued to your original payment method
- Processing time: 5–10 business days (depending on your bank or provider)
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, please contact us before returning the item.
EU Customers – Right of Withdrawal
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of delivery, without providing a reason.
To exercise this right:
- Contact us within 14 days
- Return the item within 14 days after notifying us
The item must be unused and in original condition.
Refunds will be processed after we receive the returned item.
Contact Us
If you have any questions about returns or refunds, please contact us at:
Email: vibe.vortex@gmail.com